New-Meaning with tags, out of box or no box (but still new) etc. Used-Having normal wear, scuffs, scrapes, soiling, dust etc. Vacuum parts possibly contain dirt, dust etc.(See pictures for condition as well). (Pictures are part of description). All our items are 100% authentic unless otherwise noted. We have no control over these charges and can not predict what they might be. In the event of a return all items must be the original item/serial numbers etc and if it is new/factory sealed/seals unbroken/tags still attached. In the unlikely event there is an issue with our inventory you will be provided the option of return/replacement or possible substitution if feasible/available. All items only come with what is pictured nothing more nothing less. If it isn't pictured it doesn't come with it.